Help Center

No, you can shop as a guest. But creating an account lets you track your orders and access faster checkout.

Yes, we ship worldwide. Shipping charges and delivery times depend on your location.

If a product is in stock, you’ll see the “Add to Cart” option. Out-of-stock items are marked clearly.

Yes, all cosmetics, skincare, jewellery, and fashion items we sell are 100% authentic and sourced from trusted suppliers.

You can cancel within 24 hours of placing the order. After dispatch, cancellation is not possible.

We accept debit/credit cards, PayPal, and Klarna/Clearpay for flexible payments.

Yes, all payments are processed through secure, encrypted gateways for your safety.

Currently, we do not offer cash on delivery. All payments must be made online.

No, the price you see at checkout is the final price (excluding shipping if applicable).

Once your order is shipped, you will receive a tracking number via email.

We accept returns within 14 days of delivery, provided the product is unused and in original packaging.

If the item is faulty or damaged, we cover the return cost. Otherwise, return shipping is the buyer’s responsibility.

Refunds are processed within 5–7 business days after we receive your returned item.

Yes, exchanges are possible for size or product variations if available in stock.

Simply browse our products, add them to your cart, and checkout using your preferred payment method.

No, but registering gives you faster checkout, order tracking, and special offers.

After placing an order, you’ll receive an order confirmation email immediately.

Yes, contact us within 12 hours of placing your order to update your address.

You can reach us via our Contact Us page or email us at support@bismahoutlet.com.