Refund policy
At Bismah Outlet, we want you to love your purchase. If for any reason you are not fully satisfied, we are here to help.
1. Returns
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You may request a return within 14 days of receiving your order.
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To be eligible, items must be unused, unopened, and in their original packaging.
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For hygiene and safety reasons, we cannot accept returns on cosmetics, skincare, and personal care products that have been opened or used.
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Jewellery and fashion items can be returned if unworn and with all original tags attached.
2. Exchanges
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Exchanges are accepted for size or product variations if the item is available in stock.
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If the requested item is not available, we will issue a refund.
3. Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days to your original payment method.
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Shipping costs are non-refundable unless the item is faulty or damaged.
4. Damaged or Incorrect Items
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If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at support@bismahoutlet.com with photos of the product and packaging. We will arrange a replacement or a full refund.
5. Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
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We recommend using a trackable courier service as we cannot be held responsible for items lost in return transit.
6. Contact Us
For return requests or questions about your order, please email us at:
📧 support@bismahoutlet.com